How to return your order

Right of cancellation and return conditions

If you are a consumer, you have the right under the Finnish Consumer Protection Act to cancel your order by notifying us of this no later than 14 days after receiving the goods or the last batch of goods or, in the case of regular delivery of goods, after receiving the first batch of goods.

The return notification must be made clearly, for example by sending a message to the email address verkkokauppa@putinki.fi or by sending a written notification with the returned goods.
NOTE! It is not enough to simply not pick up the package, you must always also notify us in writing about the return!

The right of withdrawal only applies to products, not to delivery costs or services. Returned products must be in their original packaging, unused and well packaged for return. If the returned product has been used contrary to the buyer's statutory duty of care, the company has the right to charge a reduction in value up to the full price of the product, including return costs.

If the transaction is cancelled, the goods must be returned without delay and no later than 14 days after the notification of cancellation to our Return Address stated below. If necessary, the returnee must provide proof that the goods were returned within the specified time limit, for example with a return receipt. The returnee must pay the costs of the return. These costs will not be refunded to the returnee.

We will refund the money you paid for the order without delay in accordance with the Consumer Protection Act. The return should be sent directly to our return address, not to a nearby vending machine or pickup point.

Our return address:
Putinki Ltd.
Hämeentie 135 (Arabia 135)
00560 Helsinki
Finland

Our staff will assist you with any questions regarding your order. Please contact us by email:

verkkokauppa@putinki.fi